FAQs

Do you offer free returns? Returns are free within 28 days of delivery. Please contact our Customer Care team to begin your return.

How long will my order take to arrive? Our standard UK delivery usually arrives within 2–3 working days from dispatch.

Are your products authentic? 100%, Jimorayoh sources directly from verified suppliers and luxury brands to ensure product authenticity.

Can I track my order? Yes, you’ll receive a tracking number via email provided once your order has been shipped.

Who can I contact for support? Our team is available Monday–Friday, 9am–6pm, and Saturday, 12pm–4pm. Please contact us via the WhatsApp chat button on our website or email hello@jimorayoh.co.uk.